Customer Impact

1) Production down
2) Significant impact, no workaround
3) Workaround available but Customer unwilling to implement
4) Workaround available
5) Fix would be welcome

Customer Ranking

1) Top Tier Customer
2) Single Enterprise Customer
3) Multiple Smaller Enterprise Customers
4) Multiple Smaller SMBs Customers
5) Non Enterprise

End-Users Affected

1) More than 50% of users
2) Between 10% and 50% of users
3) Less than 10% of users

Customer Urgency

1) New or existing contract in jeopardy
2) Very angry of high priority for customer
3) Still talking calmly